Pharmacy Technician

CVS Health•Muskogee, OK

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help pharmacy teams deliver safe, accurate, timely prescription fulfillment and caring service. They assist patients and customers in person and by phone, follow company Standard Operating Procedures and pharmacy workflow, and contribute to a safe, inclusive, and engaging team environment. Technicians complete the company training program and meet applicable state registration, licensing, and certification requirements; until requirements are met, duties may be restricted by the Pharmacy Manager. Depending on applicable laws and additional training and certification, Technicians may also support immunizations and other patient health services. This is a part-time position with 10 anticipated weekly hours.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and pivot between tasks, and confirm prescription information and label accuracy.
Provide friendly customer service, notice and understand patient reactions, and respond appropriately.
Use verbal and written communication effectively, including active listening with patients and colleagues.
Use math to determine prescription quantities, days' supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet physical demands including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision control, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete the licensure and training needed for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events according to public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.