Pharmacy Technician

CVS Health • Frederick, MD

20d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, accurate, and timely prescription fulfillment and caring service. They are often the first point of contact for patients and customers and contribute to an exceptional experience by following company procedures, communicating effectively, and supporting a safe and inclusive workplace. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties.

The position may include assisting with immunizations, point-of-care testing, and offsite clinics when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional licensing and training, help prepare and administer vaccines, educate and refer patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly customer service, awareness of patient reactions, and appropriate responses.
• Verbal and written communication skills, including active listening and clear interaction with patients and colleagues.
• Ability to use mathematics for prescription-related calculations, such as tablet quantities, days’ supply, and bottle quantities.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items; perform repetitive finger movements; make precise adjustments to machines; and perform tasks requiring close visual acuity.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Ability to communicate spoken information accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
• Support the pharmacy team in filling prescriptions promptly, safely, and accurately, including confirming prescription information and label accuracy.
• Provide personalized, empathetic service to patients in person, at pick-up and drive-thru, and over the phone; address patient problems or escalate them as appropriate.
• Offer immunizations and other services to patients where applicable, and refer vaccination questions to the Pharmacist-on-duty.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
• Complete required training and applicable registration, licensure, and certification requirements.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
• Where permitted as a Technician Immunizer, complete additional requirements; support vaccine preparation and administration; educate patients; monitor and report adverse reactions; collect, track, and document patient information; and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and remain flexible for scheduling and business needs.
• Travel voluntarily to other stores in the market to work shifts as needed by the business.
• Contribute to a high-performing, inclusive team; be receptive to feedback and seek opportunities to expand clinical and technical knowledge.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED