Pharmacy Technician

CVS Health • Cranberry Township, PA

13d

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They follow company standard operating procedures and pharmacy workflow practices at workstations such as production, pick-up, drive-thru, and drop-off. Technicians interact with patients and colleagues with empathy, communicate effectively, and help maintain a safe, inclusive, and engaging workplace. After starting in the role, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until then, the Pharmacy Manager may restrict their duties.

Technicians may perform basic inventory activities as permitted by law and directed by pharmacy leadership, and may provide additional patient health services such as immunizations, point-of-care testing, or staffing offsite clinics when permitted and appropriately trained. Where permitted, Technician Immunizers may prepare and administer vaccines after completing applicable training and licensure requirements, educate patients and refer clinical questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and may involve travel to other stores in the market to cover shifts as business needs require.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate over time and shift quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use math to calculate quantities such as tablets, days’ supply, and bottle amounts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the position’s physical demands, including mobility and extended upright periods; lifting and handling items; reaching, repetitive finger movements, and precise machine adjustments; stooping; close visual acuity; and communicating and receiving detailed information orally.
• Frequently lift up to 10 pounds or exert up to 10 pounds of force; occasionally lift up to 20 pounds or exert up to 20 pounds of force; and consistently move objects requiring negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide compassionate, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient problems.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, or staffing offsite clinics, when permitted by law and supported by required training and certification.
• Where permitted and qualified as a Technician Immunizer, complete requirements to prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Verify prescription information and label accuracy, use mathematical reasoning to support prescription dispensing, and identify and address challenging patient or colleague interactions.
• Perform the physical tasks required for the role, including standing or remaining mobile for extended periods, handling and scanning items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED