Pharmacy Technician

CVS Health • Sandy Springs, GA

2d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver safe, accurate, and timely prescription services and an exceptional patient experience. They are often the first point of contact for patients and customers and work according to company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. Technicians are expected to communicate effectively, demonstrate care and empathy, contribute to a safe and inclusive workplace, and complete the company training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are satisfied.

The role supports pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations; helps patients access immunizations and other services; and performs basic inventory work as permitted by law and directed by pharmacy leadership. Where allowed and appropriately trained, technicians may provide additional health care services and support vaccine preparation and administration. The position requires regular and predictable attendance, including nights and weekends, flexibility to work shifts at other market stores when needed, and the ability to complete required training within designated timeframes.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state pharmacy rules do not set a minimum age, be at least 16 years old.
• If state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, shifting between tasks to meet patient and business needs, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation by helping people in a friendly manner, recognizing patients’ reactions, and responding appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening and asking appropriate questions.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; adjusting machines precisely; and performing close-vision tasks.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, records, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
• Where permissible and appropriately qualified, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED