Pharmacy Technician

CVS Health•San Diego, CA

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, demonstrate genuine care, and contribute to a safe and inclusive team environment. After starting the role, Technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are fulfilled. Depending on state law and required training or certification, Technicians may also provide services such as immunizations and point-of-care testing or staff offsite clinics. Technician Immunizers have additional responsibilities for vaccine preparation and administration, patient education and information collection, adverse-reaction response and reporting, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training on time. Physical demands include standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and precise control of machines; stooping and bending; close visual work; and lifting or exerting force up to 20 pounds occasionally. The role is full-time, with 40 anticipated weekly hours. The typical pay range is $19.75–$29.75 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state board requirements do not establish a minimum age, be at least 16 years old.
If state board requirements do not establish a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate over time and shift quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including responding appropriately to patients’ reactions.
Use verbal and written communication effectively, including active listening.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and select an appropriate course of action.
Meet the stated physical demands, including extended periods of mobility and upright posture, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other market stores for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse-reaction events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform related mathematical tasks, and resolve patient or colleague issues appropriately.
Perform other tasks as directed by a Supervisor or Manager.