Pharmacy Technician

CVS Health•Pasadena, MD

21d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. After entering the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are complete. Depending on state law and required training, technicians may also support health care services such as immunizations and point-of-care testing, and may staff offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Concentrate on tasks and switch between tasks as needed to meet patient and business needs.
Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles required for a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the stated physical demands, including mobility, standing, lifting and handling items, reaching, repetitive fine-finger work, stooping, precision control, and close visual acuity.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service in person and over the phone; offer immunizations and other services where applicable; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained or certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Verify prescription information and label accuracy, respond appropriately to patients, communicate effectively, use mathematical reasoning for prescription quantities and supplies, and resolve challenging interactions.
Perform the physical activities required for the role, including remaining mobile and upright, lifting and handling items, reaching, repetitive finger movements, precision adjustments, stooping, and close visual work.
Perform other tasks as directed by a supervisor or manager.