Pharmacy Technician

CVS Health•Duncanville, TX

16d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a first point of contact; and work with the pharmacy team to deliver caring service and a positive patient experience. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal, regulatory, professional, and ethical requirements. They must complete company training and any state-required registration, licensing, and certification; duties may be restricted until those requirements are met. The role may include supporting immunizations and other patient health services, where allowed by law and supported by required training and certification. Immunization support may require additional licensure and training to obtain Technician Immunizer status. Technicians are expected to contribute to a safe, inclusive, and effective team, remain flexible to scheduling and business needs, and may travel to other stores in the market for shifts. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour. The actual offer depends on factors including experience, education, geography, and other relevant considerations.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Meet state-level licensure and national certification requirements applicable to the location.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, recognize and respond appropriately to patients’ reactions, and work effectively as part of a team.
Use verbal and written communication effectively, including active listening and accurate communication of detailed instructions.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger movements; handling items at different heights; adjusting machines precisely; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Express and exchange spoken information accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.