Pharmacy Technician

CVS Health•Detroit, MI

5d•$17 - $25

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians work as part of the pharmacy team, following standard operating procedures, workflow practices, and applicable laws and regulations while contributing to a safe, inclusive, and engaging workplace. After starting in the role, Technicians must complete the company training program and satisfy the registration, licensing, and certification requirements of their state’s Board of Pharmacy. Until those requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by the required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers have additional licensure and training responsibilities related to vaccine preparation and administration.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to concentrate on tasks, switch between tasks quickly, and verify prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
Ability to use verbal and written communication and active listening when interacting with patients and colleagues.
Ability to use mathematics to determine prescription quantities, days’ supply, and bottle counts.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
Close visual acuity to transcribe information, view computer terminals, and inspect small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to accurately convey and receive detailed information through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-through, and drop-off areas to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
When serving as a Technician Immunizer, complete required licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.