Pharmacy Technician

CVS Health•Louisville, KY

5d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, while providing compassionate service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflows, and applicable laws and regulations, and contribute to a safe and inclusive team culture. After starting the role, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until all requirements are satisfied, the Pharmacy Manager may restrict duties. Where permitted and with required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic support. Technician immunizers may prepare and administer vaccines, educate and refer patients, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If state pharmacy rules do not establish a minimum age, be at least 16 years old.
If state pharmacy rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks and pivot between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, understand patients’ reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, including active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing or remaining mobile for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and spoken and oral-information exchange.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures for production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted as a Technician Immunizer, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted as a Technician Immunizer, monitor for and respond to adverse reactions and report events as required.
Where permitted as a Technician Immunizer, review and collect patient information and track and document applicable information.
Where permitted as a Technician Immunizer, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.