Pharmacy Technician

CVS Health•Delaware, OH

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and work with the pharmacy team according to standard operating procedures and applicable best practices. Technicians are expected to contribute to a safe, inclusive, and engaging environment and demonstrate genuine care in interactions with patients and colleagues. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, technicians may also provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include vaccine preparation and administration, patient education and referral, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to ensure patient safety.
Look for ways to help people, provide friendly service, understand patients’ reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, and practice active listening.
Use mathematics to solve pharmacy problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and precision tasks; stooping and bending; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately express and exchange detailed or important spoken instructions and receive detailed oral information.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.