Pharmacy Technician

The Kroger Co. • Madison, MS

8d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness through services and experiences permitted by applicable state and federal laws. The role is expected to help maintain a safe, clean, and inclusive environment; provide appropriate products, services, and care with fair and accurate pricing; and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by assisting the pharmacist, processing prescriptions and billing, managing inventory and orders, maintaining clean and organized work areas, and responding to customer inquiries. The position requires compliance with applicable laws, health and safety rules, HIPAA, and company policies. The technician must work cooperatively in a fast-paced environment and provide support to minors, people with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping workstations and customer waiting areas clean and organized.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure best value for the customer and the company.
• Answer phones, triage calls, and respond to inquiries as appropriate.
• Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink guidelines.
• Follow cash-register operating guidelines and cashier-handling policies for electronic fund transactions, including credit and debit cards, EBT, and gift cards, as well as cash and check transactions.
• Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED