Pharmacy Technician

CVS Health•Walnut Creek, CA

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification. Where allowed, technicians may obtain Technician Immunizer status to prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete training within the designated timeframe. The position involves sustained standing and mobility, handling and scanning items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $18.90–$28.90 per hour. The full-time position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating on tasks, switching between tasks, and verifying prescription information and label accuracy.
Demonstrate customer service and team orientation, including responding appropriately to patients’ reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods of standing and mobility; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual acuity; and occasional lifting or exertion of up to 20 pounds.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients with empathy and genuine care, including providing personalized service at pick-up, drive-thru, and over the phone.
Offer immunizations and other services at the register and over the phone, and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when allowed by law and supported by required training and certification.
When permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning, and resolve problems.
Perform the physical tasks required for the role, including standing, moving, lifting, reaching, scanning, bagging, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.