Pharmacy Technician

CVS Health•Beavercreek, OH

16d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all requirements are completed. Depending on state law and required training and certification, Technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, immunization support may include preparing and administering vaccines after obtaining Technician Immunizer status.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and confirm prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematics to perform prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger and hand movements; precision control of machines; and close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at pick-up, through drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
Where permitted, complete the licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.