Pharmacy Technician

CVS Health • Westfield, IN

5d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are complete.

Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification. Where permitted, a technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referral, monitoring and reporting of adverse reactions, patient information collection and documentation, and vaccine supply management.

Requirements

• Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Be able to concentrate over time, pivot quickly between tasks, and confirm prescription information and label accuracy.
• Be able to complete required training within the designated timeframe.
• Demonstrate friendly customer service, team orientation, and the ability to notice and respond appropriately to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to solve prescription-related problems, including determining quantities and days’ supply.
• Resolve challenging patient or colleague interactions by choosing an appropriate course of action.
• Meet physical demands including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and bending; repetitive finger movements; precise machine adjustments; and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where legally permitted and supported by training and certification.
• Where permitted and qualified, complete immunizer licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; collect and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Provide friendly assistance, recognize and respond appropriately to patient reactions, and communicate clearly with patients and colleagues using verbal and written communication and active listening.
• Use mathematical reasoning to support prescription fulfillment, such as calculating quantities, days’ supply, and bottles needed.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED