Pharmacy Technician

CVS Health•North Ridgeville, OH

18d•Onsite

About The Position

At CVS Health, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow Standard Operating Procedures, pharmacy workflow procedures, best practices, and effective communication practices while contributing to a safe, inclusive, and engaging team culture. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until all requirements are complete, the Pharmacy Manager may restrict duties. Depending on state law and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic staffing. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The stated pay range is $17.00 per hour. The position is eligible, based on eligibility, for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
Use and understand verbal and written communication; practice active listening with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended standing, reaching, repetitive finger work, stooping, close visual work, and occasional lifting or exertion up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where permitted by law and supported by required training and certification.
Where permitted, complete the licensure and training needed for Technician Immunizer status; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, support patients and colleagues through effective communication, and use mathematical reasoning and problem-solving in pharmacy tasks.
Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform any additional tasks as directed by a Supervisor or Manager.