Pharmacy Technician

The Kroger Co. • Canal Winchester, OH

2d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness through services permitted by state and federal law. The role helps maintain a safe, clean, and inclusive environment, provides accurate and timely pharmacy service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by assisting with prescription reception, data entry, adjudication, and dispensing; inventory and ordering; billing; customer inquiries; and pharmacist responsibilities that do not require professional judgment. The role requires compliance with applicable regulations, company policies, safety and sanitation guidelines, and HIPAA requirements. The technician must work cooperatively in a fast-paced environment and provide assistance to customers including minors, individuals with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain clean, organized workstations and customer waiting areas.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure value for the customer and company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow company guidelines for vendor coupons, cash shortages, and shrink prevention.
• Operate the cash register and follow cashier handling policies for cash, checks, credit/debit cards, EBT, and gift cards.
• Provide a strong customer experience while completing prescription reception, data entry, adjudication, and product dispensing accurately and efficiently.
• Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED