Pharmacy Technician - RI or MA remote
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We will provide virtual training and the option to work full-time from home in select states, or work full-time on-site in our Cumberland, RI office. Work as part of the Retail Customer Care Call Center supporting Pharmacy Care Team and Inventory Control programs. Agents are responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various pharmacy services with a goal of improving their levels of care. Interact with CVS pharmacy staff and other care providers to streamline the overall prescription experience for patients. Receive inbound call volume from CVS retail pharmacies, accurately record all non-preferred drug orders and provide order status information as requested. Ensure the delivery of outstanding customer service in alignment with standard operating procedures
Requirements
- Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas or Vermont.
- Active Pharmacy Technician license in state of residence.
- Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (formal training not required).
- 1+ years of experience in a customer service environment.
- Proficient to advanced PC skills required including MS Windows-based applications.
- Ability to complete all required training programs.
Nice To Haves
- Previous experience in a retail pharmacy setting.
- Call Center experience is highly desired with a focus on excellence in service delivery
- Ability to multitask in a fast-paced environment
- Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients
- Ability to problem solve, and work both independently and as part of a collaborative team
Responsibilities
- Assist patients with their pharmacy needs
- Present and enroll patients in various pharmacy services
- Interact with CVS pharmacy staff and other care providers to streamline the overall prescription experience for patients
- Receive inbound call volume from CVS retail pharmacies
- Accurately record all non-preferred drug orders
- Provide order status information as requested
- Ensure the delivery of outstanding customer service in alignment with standard operating procedures
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
