Pharmacy Technician

Kroger•Ferndale, MI

15d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness needs in accordance with applicable state and federal laws. The role helps create a safe, clean, inclusive environment and provides accurate service and pricing while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations and assists the pharmacist with responsibilities that do not require professional judgment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to support value for customers and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow company guidelines for vendor coupons, cash shortages, shrink, cash register operation, and handling cash, checks, credit/debit cards, EBT, and gift cards.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing steps.
Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
Follow HIPAA regulations and company policies for protecting health information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.