Pharmacy Technician

CVS Health • Westminster, CO

4d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and often serve as a first point of contact for patients and customers. Technicians follow company procedures and best practices, communicate effectively, and contribute to a safe, inclusive environment while providing caring service.

After beginning the role, technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are satisfied. Depending on applicable laws and training, technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Technician immunizers must complete additional licensure and training requirements.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the role.
• Complete required company training within the designated timeframe.
• Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use and understand verbal and written communication with patients and colleagues, including active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the listed physical demands of the role.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
• When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide friendly customer service, communicate actively with patients and colleagues, perform basic prescription-related mathematical calculations, and resolve challenging interactions appropriately.
• Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work. Lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects requiring negligible force.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED