Pharmacy Technician

CVS Health•Houston, TX

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring, personalized service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and help maintain a safe, inclusive environment. After starting in the role, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and required training, Technicians may also provide services such as immunizations and point-of-care testing, or voluntarily staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and support related patient education, documentation, monitoring, and inventory activities.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Attend regularly and predictably, including nights and weekends.
Ability to focus on tasks, quickly pivot between tasks, and confirm prescription information and label accuracy.
Customer-service and teamwork skills, including friendliness, empathy, and responding appropriately to patients.
Verbal and written communication skills, including active listening and conveying and receiving detailed information accurately.
Mathematical reasoning sufficient to determine prescription quantities, days’ supply, and bottle counts.
Problem-solving skills to select appropriate actions in challenging interactions.
Ability to be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, and extend the hands and arms; perform repetitive finger movements; adjust machines precisely; stoop and bend to move items; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to support safe, accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and develop clinical and technical knowledge to better assist patients.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted and appropriately trained or certified.
Where permitted as a Technician Immunizer, complete additional licensing and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, shift between tasks to meet patient and business needs, and verify prescription information and label accuracy.
Help patients in a friendly manner, recognize and respond appropriately to their reactions, and communicate and listen effectively with patients and colleagues.
Use mathematics to calculate prescription quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform the physical and communication functions required for the role, and complete additional tasks as directed by a Supervisor or Manager.