Pharmacy Technician

CVS Health•Atlanta, GA

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help pharmacy operations run smoothly and ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe and inclusive team culture. Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict assigned duties. Depending on applicable law and training, technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Technician Immunizers complete additional licensure and training requirements and may prepare and administer vaccines, educate and refer patients, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with anticipated hours of 40 per week. The typical pay range is $16.50–$25.00 per hour. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to concentrate on a task and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service skills; ability to understand patients’ reactions and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills to calculate quantities such as tablets, days’ supply, and bottles needed for a prescription.
Problem-resolution skills to identify challenging interactions and choose an appropriate course of action.
Ability to complete the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; precise machine adjustment; and close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone, and offer immunizations and other services where applicable.
Resolve patient problems or escalate them as appropriate.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
For Technician Immunizers, complete required training and licensure; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.