Pharmacy Technician

CVS Health • Traverse City, MI

6d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After joining, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Technicians may also support immunizations and other patient health services where permitted by law and with the required training and certification. Technician immunizers must complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time role with anticipated weekly hours of 20. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors including experience, education, and geography. Eligible part-time colleagues may have access, depending on hours worked and eligibility, to dental and vision benefits, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the location.
• Complete required training within the designated timeframe.
• Have the ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Use a friendly, helpful approach with patients; understand their reactions and respond appropriately.
• Communicate verbally and in writing with patients and colleagues, and use active listening.
• Use mathematics to determine quantities such as tablets to dispense, days’ supply, and the number of bottles required for a prescription.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; handling items with precision; and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide compassionate patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted basic inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
• When supporting immunizations, complete additional licensure and training requirements, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED