Pharmacy Technician

CVS Health•Highland Park, NJ

5d•$17 - $27

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive team culture. After starting, Technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted and with required training and certification, Technicians may also support immunizations, point-of-care testing, and offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements, which vary by state.
Have regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Be able to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly customer service, recognize and respond appropriately to patient reactions, and work collaboratively with the team.
Use verbal and written communication with patients and colleagues, including active listening.
Use mathematical reasoning for prescription quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet physical demands that include remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events according to public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.