Pharmacy Technician

CVS Health • San Francisco, CA

6d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and follow standard operating procedures and pharmacy workflow processes. Technicians contribute to a safe, inclusive, and engaging team environment and communicate effectively with patients and colleagues. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met.

Depending on state law, training, and certification, Technicians may also support additional health care services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate friendly customer service and team orientation, including recognizing and appropriately responding to patients’ reactions.
• Use verbal and written communication effectively and demonstrate active listening.
• Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods, handling and lifting items, reaching, repetitive fine-motor work, stooping, and close visual acuity.
• Be able to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide compassionate patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted, complete licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required by public health requirements.
• Review and collect patient information and track and document information for each applicable patient.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Provide friendly assistance, understand patients’ reactions, communicate clearly, listen actively, use math to support prescription dispensing, and identify appropriate responses to challenging interactions.
• Perform the physical activities required for the role, including remaining mobile and upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise equipment adjustments, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED