Pharmacy Technician

CVS Health•Lawrenceville, GA

10d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively with patients and colleagues, and contribute to a safe, inclusive, and engaging team culture. After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are met, the Pharmacy Manager may restrict duties. Depending on state law and required training, Technicians may provide additional services such as immunizations and point-of-care testing. Where permitted, immunizer duties include preparing and administering vaccines, educating patients, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Meet applicable state Board of Pharmacy requirements and laws, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have the attention, focus, and ability to shift between tasks while confirming prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use verbal and written communication and active listening skills.
Apply basic mathematical reasoning to prescription quantities and supplies.
Use judgment to resolve challenging patient or colleague interactions.
Meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual acuity, and accurately conveying and receiving detailed spoken information.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to qualify as a Technician Immunizer and support vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information, and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Focus on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
Help patients in a friendly manner, recognize their reactions, and respond appropriately.
Communicate verbally and in writing with patients and colleagues, using active listening.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate response.
Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform other tasks as directed by a Supervisor or Manager.