Pharmacy Technician

CVS Health•Oklahoma City, OK

10d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a positive patient experience through caring service and effective communication. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal, professional, and ethical requirements. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; some duties may be restricted until those requirements are satisfied. Depending on applicable law and training, Technicians may provide additional patient health services, including immunizations and point-of-care testing, and may staff offsite clinics. Where permitted, immunization support includes completing required training and licensure, educating patients and referring vaccine questions to the Pharmacist-on-duty, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The position requires regular predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including any age, education, registration, licensure, and certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training program within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks to meet patient and business needs, and confirming prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning for prescription-related calculations, such as quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise machine adjustments; stooping and bending; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately express and exchange detailed information verbally and receive detailed oral information.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Communicate effectively and work collaboratively with the pharmacy team, contributing to a safe, inclusive, and engaging workplace.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
Provide additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable by law and supported by required training and certification.
Where permitted, complete immunization licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Perform additional tasks as directed by a Supervisor or Manager.