Pharmacy Technician

CVS Health • Highland Park, IL

8d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company Standard Operating Procedures (SOPs), pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team culture.

After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until these requirements are met, the Pharmacy Manager may restrict the Technician’s duties. Where permitted and with the required training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers must meet applicable additional licensure and training requirements.

This is a part-time position with 20 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The listed pay range is $16.00–$24.00 per hour. Eligible benefits and programs may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet the applicable state-level licensure and national certification requirements.
• Complete required training within the designated timeframe.
• Have the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including noticing and responding appropriately to patients’ needs and reactions.
• Use and understand verbal and written communication; listen attentively and convey detailed spoken instructions accurately.
• Use mathematical reasoning for prescription-related calculations, such as quantities, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including mobility, prolonged upright activity, lifting and exerting force up to 20 pounds occasionally and up to 10 pounds frequently, reaching, stooping, repetitive finger movements, precision control, and close visual acuity.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where permitted and supported by required training and certification.
• If supporting immunizations, meet additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform applicable mathematical calculations, and address challenging patient or colleague interactions appropriately.
• Perform the physical activities required for the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED