Pharmacy Technician

CVS Health•Casa Grande, AZ

21d

About The Position

CVS Health Pharmacy Technicians help patients and customers with their medication needs while supporting safe, prompt, and accurate prescription filling. The role works in a retail pharmacy environment and requires maintaining professional and ethical standards, complying with applicable federal, state, and local laws and regulations, and protecting patient confidentiality. Technicians are expected to provide compassionate, customer-focused service and support the pharmacy team across assigned workstations and tasks. New Pharmacy Technicians must complete the CVS Pharmacy Technician Training Program and satisfy applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may initially be restricted by a manager until required qualifications are met. Technicians can continue developing clinical, technical, and insurance knowledge through available training and tools. Depending on the role and location, COVID-19 vaccination may be required where permitted by law, subject to reasonable accommodation provisions.

Requirements

Must be at least 16 years of age.
Licensure requirements vary by state; applicable state Board of Pharmacy requirements must be satisfied.
Ability to concentrate on tasks over time without distraction.
Customer service orientation, including helping people in a friendly manner and responding appropriately to customers’ reactions.
Verbal and written communication skills for interacting with customers and colleagues.
Active listening skills, including understanding others, asking questions as appropriate, and avoiding inappropriate interruptions.
Mathematical reasoning, such as calculating a prescription’s days’ supply.
Ability to recognize actual or potential problems and choose an appropriate course of action in complex situations.
Ability to meet the physical demands described, including standing, walking, finger dexterity, reaching, bending, stooping, oral communication, and close visual acuity.
Ability to occasionally lift or exert up to 30 pounds and frequently exert up to 10 pounds of force.

Nice To Haves

Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience as a Pharmacy Technician.
PTCB National Certification.
High school diploma or equivalent is preferred but not required.

Responsibilities

Support the pharmacy team by managing assigned workstations and tasks.
Help ensure patient prescriptions are filled promptly, safely, and accurately.
Help meet patients’ medication needs and applicable regulatory compliance standards.
Provide caring service that meets or exceeds customer expectations.
Maintain ethical conduct and patient confidentiality.
Use customer service, communication, mathematical reasoning, and problem-resolution skills in pharmacy work.
Complete the required CVS Pharmacy Technician Training Program and applicable state registration, licensing, and certification requirements.