Pharmacy Technician

CVS Health•Chandler, AZ

16d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support store pharmacy teams in delivering safe, accurate, and timely prescription services and an exceptional patient experience. They follow company standard operating procedures and pharmacy workflows across production, pick-up, drive-thru, and drop-off, and communicate with patients and colleagues with empathy and care. Technicians help keep pharmacy operations running smoothly, support patient health services where permitted, and contribute to a safe, inclusive, and engaging team environment. After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are completed. Where permitted by law, trained and qualified Technicians may support immunizations, including vaccine preparation and administration, patient education and referrals, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the applicable state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the applicable state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, ability to switch tasks quickly, and accuracy when confirming prescription information and labels.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use math to solve prescription-related problems, such as calculating quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, bending, stooping, and repetitive finger movements; adjusting machines precisely; performing close-vision tasks; and occasionally lifting or exerting up to 20 pounds.
Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information and track and document it for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Assist with additional tasks as directed by a Supervisor or Manager.