About The Position

The Pharmacy Technician works under the supervision of a licensed pharmacist to receive and fill prescription requests from hospitals, physicians, nurses, and customers. Technicians must be certified or technician trainees in accordance with current Arizona State Board of Pharmacy rules and regulations. An Arizona State Pharmacy Technician License and/or Training License is required. The role supports prescription filling and dispensing, customer service, pharmacy transactions, patient records, and communications with patients and healthcare providers. Prescriptions are prepared with pharmacist verification. Other duties may be assigned by management, and the job description may change. The employer provides reasonable accommodations to qualified employees when doing so does not impose an undue hardship.

Requirements

  • Must be at least 18 years old.
  • Arizona State Pharmacy Technician License and/or Training License required.
  • Must be a certified technician or technician trainee in accordance with current Arizona State Board of Pharmacy rules and regulations.
  • Remain helpful, tactful, and courteous with customers and team members.
  • Work quickly and efficiently, sometimes with little direction.
  • Perform basic business math calculations, including addition, subtraction, division, and multiplication.
  • Read UPC codes, product labels, shelf signage, business forms, and posted company policies and procedures.
  • Be knowledgeable about general department products and their store locations, and memorize product locations.
  • Have sufficient hand and finger dexterity to fill and rotate products quickly and use necessary equipment, including box cutters.
  • Communicate openly and professionally through body language, facial expressions, speech, and writing when necessary.
  • Listen to and understand verbal and nonverbal communication from customers and fellow team members.
  • Stand for long periods, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30–50 pounds.
  • Lift 50 pounds and maneuver up to 100 pounds while breaking down large, heavy pallet loads of produce cases, boxes, and bags.
  • Operate manual and electric pallet jacks.
  • Work often in walk-in refrigerated coolers.

Responsibilities

  • Assist the pharmacist on duty with filling and dispensing prescriptions.
  • Provide pleasant and efficient customer service in person and by telephone.
  • Comply with applicable federal and state laws and Arizona State Board of Pharmacy rules and regulations.
  • Perform counter service, receive prescriptions, and check patient information.
  • Ring sales and complete cash, credit, and debit transactions.
  • Log third-party transactions properly.
  • Provide information and advice about the use and purchase of over-the-counter medications and healthy food products.
  • Answer telephone calls professionally and courteously.
  • Take patient refill requests by phone and contact doctors’ offices about refill requests; direct doctors’ office calls to the pharmacist or pharmacy intern as appropriate.
  • Accept verbal authorization for prescription refills.
  • Handle other patient calls and transfer them to the pharmacist or other store areas or departments.
  • Maintain computer patient files and prescription labels.
  • Prepare prescriptions by counting, pouring, and reconstituting drugs, with pharmacist verification.
  • Affix prescription labels, bag completed prescriptions, and place them in the pickup section.
  • Perform other duties as needed or assigned by management.
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