Pharmacy Technician

CVS Health • Santa Rosa, CA

14d • $20 - $30 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflows, and best practices, communicating effectively and contributing to a safe, inclusive team culture. Once hired, they must complete a company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

Technicians may perform additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where permitted by law and supported by required training and certification. Where permitted, technicians may qualify as Technician Immunizers after completing additional licensure and training requirements. This can include preparing and administering vaccines, educating patients and referring vaccine questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies.

The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. Technicians must be able to focus on tasks, shift between tasks to meet patient and business needs, verify prescription information and label accuracy, provide friendly and attentive customer service, communicate with patients and colleagues, use basic math, and resolve challenging interactions. Physical demands include standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work. The position is part-time, with 29 anticipated weekly hours. The stated pay range is $20.21–$30.21. The position is eligible, depending on hours worked and eligibility, for benefits and programs including dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training program within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate, pivot between tasks, and confirm prescription information and label accuracy.
• Demonstrate friendly customer service, awareness of patient reactions, and appropriate responses.
• Use verbal and written communication and active listening when interacting with patients and colleagues.
• Use math to calculate quantities such as tablets to dispense, days’ supply, and bottle requirements.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including standing or moving for extended periods; lifting up to 20 pounds occasionally and up to 10 pounds frequently; reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide personalized, empathetic service to patients at pick-up, drive-thru, and by phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics where allowed and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect, track, and document patient information; and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Verify prescription information and label accuracy, use basic mathematical reasoning in prescription fulfillment, communicate effectively, and respond appropriately to patient and colleague needs.
• Perform required physical tasks, including remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and close visual work.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED