Pharmacy Technician

CVS Health • Kailua Kona, HI

2d • $18 - $28 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver safe, accurate, and timely prescription fulfillment and excellent patient service. They follow company standard operating procedures and pharmacy workflows, assist patients at pickup, drive-through, drop-off, and by phone, and contribute to a safe, inclusive, and engaging team environment. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

Depending on state law, training, and certification, Pharmacy Technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring clinical questions to the pharmacist, responding to adverse reactions, documenting patient information, and monitoring vaccine supplies. The role requires flexibility to meet scheduling and business needs, including working at other stores in the market when needed.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
• Provide friendly, helpful customer service; recognize patient reactions and respond appropriately.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use mathematical reasoning for prescription-related calculations, such as tablet quantities and days’ supply.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures for production, pickup, drive-through, and drop-off to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients in person and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health rules.
• Review and collect patient information and track and document information for each applicable patient.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED