Pharmacy Technician

CVS Health • Brunswick, ME

14d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as a frequent first point of contact for patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and CVS policies related to patient safety, controlled substances, recordkeeping, privacy, and security. They complete company training and applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

Technicians may perform basic inventory work as permitted by law and directed by pharmacy leadership. Where allowable and supported by required training and certification, they may also provide services such as immunizations and point-of-care testing or staff offsite clinics. Technician immunizer duties, where applicable, include completing additional training and licensure requirements, helping prepare and administer vaccines, educating patients and referring vaccine questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

The role requires regular and predictable attendance, including nights and weekends, completion of required training within designated timeframes, and flexibility to work at other stores in the market when business needs require. The stated schedule is 29 hours per week. The position is part-time.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training and applicable state registration, licensing, and certification requirements.
• Have regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Concentrate on tasks, shift quickly between tasks, and verify prescription information and labels accurately.
• Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to perform prescription-related calculations, such as quantities, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including prolonged standing or mobility, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to help fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and supported by required training and certification.
• Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required by public health requirements.
• Review and collect patient information and maintain applicable patient documentation.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to help ensure patient safety.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED