Pharmacy Technician

CVS Health•Columbus, OH

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, and timely prescription services and operational excellence in retail locations. They are often the first point of contact for patients and customers, and help create a caring, personalized service experience. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements while contributing to a safe, inclusive, and effective pharmacy operation. After starting in the role, technicians must complete the company training program and satisfy the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Until those requirements are met, the Pharmacy Manager may restrict their duties. Where permitted by law and supported by required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines and support related patient education, documentation, monitoring, and supply management. This is a full-time role with 40 anticipated weekly hours. The stated pay range is $17.00 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and pivot quickly between tasks.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use and understand verbal and written communication and active listening to interact with patients and colleagues.
Apply basic mathematical reasoning to prescription quantities and supply calculations.
Demonstrate problem-resolution skills in challenging patient or colleague interactions.
Meet the role’s physical demands, including extended standing, lifting and handling items, reaching, repetitive fine-motor activity, stooping, close visual acuity, and oral communication.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events according to public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, maintain attention while switching between tasks, and respond to patient and business needs.
Help patients in a friendly manner, recognize and appropriately respond to their reactions, and communicate effectively with patients and colleagues using active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Perform physical tasks including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precision adjustment of machines, stooping, and close-vision tasks.
Perform other tasks as directed by a Supervisor or Manager.