Pharmacy Technician

CVS Health•North Port, FL

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as an often-first point of contact for patients and customers. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After entering the role, they must complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. The role may include supporting immunizations and other patient health care services where permitted by law and supported by required training and certification. Technician immunizers must complete additional licensure and training requirements and may prepare and administer vaccines, educate patients and refer clinical questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including any age, education, licensure, and certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the location.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating over time and switching tasks quickly to meet patient and business needs.
Communicate verbally and in writing with patients and colleagues, and use active listening.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; reaching, stooping, and repetitive finger work; close visual acuity; and frequently lifting or exerting up to 10 pounds and occasionally up to 20 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Serve patients at pick-up, drive-thru, and by phone with empathy and personalized care; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, seek feedback, and expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
If supporting immunizations, complete required additional training and licensure; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Accurately confirm prescription information and labels, assist patients and colleagues, use active listening and clear communication, perform prescription-related mathematical calculations, and select appropriate responses to problems.
Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching and stooping, repetitive finger movements, precision adjustments, and visually inspecting small items.
Perform additional tasks as directed by a supervisor or manager.