Pharmacy Technician

CVS Health•Fort Worth, TX

13d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal, regulatory, professional, and ethical requirements. They contribute to a safe, inclusive team culture and complete required company training and state registration, licensing, or certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are satisfied. Depending on state law and required training or certification, Technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Where permitted, Technician Immunizers complete additional licensing and training, educate patients about vaccines and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If state requirements do not set a minimum age, be at least 16 years old.
If state requirements do not set a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Apply mathematical reasoning to tasks such as calculating quantities, days’ supply, and bottles needed to fill prescriptions.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing and mobility for extended periods; lifting, scanning, bagging, reaching, repetitive finger movements, precise equipment adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at the counter, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security and ensure controlled-substance compliance and recordkeeping.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.