Pharmacy Technician

CVS Health•University Heights, OH

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment, operational excellence, and compassionate service to patients and customers. Technicians work across pharmacy workstations, including production, pick-up, drive-thru, and drop-off, following company procedures and communicating effectively with patients and colleagues. They help create a safe, inclusive, and engaging environment and may provide additional patient health services where permitted by law and supported by required training and certification. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict duties. Depending on state requirements and eligibility, a Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. Work involves extended periods standing or remaining upright, frequent handling and movement of items, close visual tasks, and occasional lifting or exertion up to 20 pounds. The anticipated schedule is 30 hours per week. The position is full-time, with a stated pay range of $17.00 per hour. Benefits for this full-time position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, the ability to pivot between tasks, and accuracy in confirming prescription information and labels.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication and apply active listening with patients and colleagues.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging interactions and choose an appropriate course of action.
Meet the position’s physical demands, including extended periods upright, reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
When supporting immunizations, complete applicable licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively, perform relevant mathematical calculations, and identify and address challenging patient or colleague interactions.
Perform physical tasks including standing, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.