Pharmacy Technician

CVS Health • Franklin, MA

13d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as an initial point of contact for patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and help foster a safe, inclusive team culture. After entering the role, they must complete company training and meet applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict duties.

Technicians may perform basic inventory tasks as permitted by law and directed by pharmacy leadership. They may also provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by the required training and certification. Where permitted, a Technician may obtain additional training and licensure to become a Technician Immunizer, supporting vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient-information documentation, and vaccine supply management.

This is a part-time position with 25 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The listed base pay range is $17.00–$27.00 per hour; the actual offer depends on factors such as experience, education, and geography. The position is eligible for a range of benefits and programs depending on hours worked and eligibility, including dental and vision benefits, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate on tasks and pivot quickly between tasks.
• Be able to confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
• Use and understand verbal and written communication; listen actively and accurately convey or receive detailed spoken information.
• Use math to calculate prescription quantities, days’ supply, and bottle quantities.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the position, including extended periods upright, lifting and exerting force occasionally up to 20 pounds and frequently up to 10 pounds, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
• Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, complete required training and licensure; support vaccine preparation and administration; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; use math to calculate quantities and days’ supply; and respond appropriately to patient or colleague problems.
• Perform the physical tasks required for the role, including standing or remaining upright, lifting, scanning, bagging, reaching, repetitive finger work, stooping, and visually inspecting or transcribing information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED