Pharmacy Technician

CVS Health•Euclid, OH

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; follow pharmacy workflows, standard operating procedures, and best practices; and contribute to a safe, inclusive, and engaging team environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by required training and certification, Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have the attention, focus, and flexibility to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients.
Use and understand verbal and written communication and active listening when interacting with patients and colleagues.
Use math to calculate prescription quantities, days’ supply, and bottle requirements.
Exercise judgment to resolve challenging patient or colleague interactions.
Meet the physical demands of the job, including extended periods standing or mobile; lifting, scanning, and bagging items; reaching, repetitive finger movements, handling items, adjusting machines, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Convey detailed spoken instructions accurately and receive detailed information through oral communication.
Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable and appropriately trained and certified.
Where permitted, complete additional licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required.
Review and collect patient information and track and document it for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Focus on tasks, shift between tasks as needed, and verify prescription information and label accuracy.
Communicate and listen effectively with patients and colleagues, provide friendly assistance, and respond appropriately to patients’ reactions.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles required.
Identify challenging patient or colleague interactions and select an appropriate response.
Complete additional tasks as directed by a supervisor or manager.