Pharmacy Technician

Delaware Valley Community Health•Philadelphia, PA

15d•$21 - $22•Onsite

About The Position

The Pharmacy Technician, also referred to as a Dispensary Technician, supports the clinical and administrative operations of medication dispensaries at Fairmount Primary Care Center in Philadelphia. The role helps patients access medications by processing prior authorizations, supporting medication adherence, dispensing prescriptions, and assisting with insurance and payment questions. The technician provides welcoming, respectful patient service and works with patients, insurance providers, pharmacists, healthcare teams, and colleagues across health centers. The position is full-time, Monday through Friday, with no weekends.

Requirements

High school diploma or equivalent.
Previous pharmacy experience.
Bilingual English/Spanish.
Strong interpersonal, verbal communication, and customer service skills.
Excellent attention to detail and listening skills.
Ability to interpret and apply guidelines and procedures.
Good reasoning and judgment skills.
Basic computer proficiency.
Ability to collaborate effectively with healthcare professionals and colleagues at all levels.
Ability to lift boxes weighing up to 25 pounds.
Ability to travel between health centers as needed.

Nice To Haves

Pharmacy Technician certification preferred.

Responsibilities

Process prior authorization requests, review formulary alternatives, and obtain required information from providers and insurance companies.
Conduct medication adherence outreach, provide refill reminders, and assist patients with medication-related questions.
Accurately dispense medications by verifying prescriptions, insurance information, sliding fee information, and patient profiles.
Greet patients, answer questions, collect co-pays, and help patients access pharmacists and medication education when needed.
Work with insurance providers and healthcare teams to troubleshoot coverage issues and facilitate medication access.
Identify and refer eligible patients to medication assistance programs.
Maintain accurate patient health record documentation, including prior authorizations, approvals, denials, and other relevant information.
Manage inventory and ensure medications are properly stocked, organized, labeled, and secured.
Reconcile daily receipts and co-pay reports and maintain accurate payment records.
Collaborate across health centers and provide coverage for medication clerks as needed.
Participate in department meetings, audits, process improvement activities, and other pharmacy-related initiatives.