Pharmacy Technician

CVS Health•Gastonia, NC

11d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and timely prescription fulfillment and caring service. They work as part of the pharmacy team, follow standard operating procedures and best practices, communicate effectively, and help create a safe and inclusive environment. Technicians complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are satisfied. The role includes working across pharmacy stations such as production, pick-up, drive-thru, and drop-off; assisting patients in person and by phone; supporting inventory activities; and complying with laws, regulations, professional standards, ethical principles, and company policies. Where permitted and with required training and certification, technicians may provide additional patient services, including immunizations, point-of-care testing, and offsite clinic support. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate and refer patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors such as experience, education, and geography. Eligible colleagues receive a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-specific licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Attend work regularly and predictably, including nights and weekends.
Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork, including recognizing and responding appropriately to patients’ needs and reactions.
Use verbal and written communication effectively and practice active listening.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; handling and adjusting equipment precisely; and performing close-vision tasks.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken information and receive detailed oral instructions accurately.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and by phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, where permitted and supported by required training and certification.
If qualified as a Technician Immunizer, complete required licensing and training; help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform other tasks as directed by a supervisor or manager.