Pharmacy Technician

CVS Health•Washington, DC

10d•$20 - $30•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and timely prescription fulfillment and compassionate patient service. They work as part of the pharmacy team, follow company standard operating procedures and best practices, communicate effectively, and help maintain a safe, inclusive environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. The position may also include supporting immunizations and other health services, such as point-of-care testing and offsite clinics, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional training and licensure requirements, educate patients about vaccines, refer vaccination questions to the pharmacist, respond to and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including any age, education, and licensure or certification requirements.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet the applicable state-level licensure and national certification requirements.
Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively, including active listening with patients and colleagues.
Use mathematical reasoning to calculate prescription quantities, days' supply, and bottle quantities.
Identify challenging interactions and choose an appropriate course of action.
Remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and use visual acuity for tasks such as transcription, computer work, and inspection of small items.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately express detailed information verbally and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, welcome feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed and appropriately trained and certified.
Where permitted, complete requirements for Technician Immunizer status; educate patients about vaccines and refer clinical questions to the pharmacist.
Where permitted, monitor for and respond to vaccine adverse reactions, report events as required, review and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.