Pharmacy Technician

CVS Health•Gloucester, MA

8d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow pharmacy workflows, Standard Operating Procedures, best practices, and applicable laws and policies, and contribute to a safe and inclusive environment. After beginning the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic staffing. Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management duties. This is a full-time position with an anticipated 40 hours per week. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant considerations.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and pivot between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including helping people in a friendly manner and recognizing and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, and practice active listening.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; handling small items and adjusting machines precisely; and performing close-visual-acuity tasks.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Express detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed and appropriately trained and certified.
Where permitted, complete additional licensure and training for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription fulfillment, communicate effectively, and identify appropriate responses to challenging interactions.
Perform other tasks as directed by a Supervisor or Manager.