Pharmacy Technician

CVS Health • Whitman, MA

21h • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and engaging team culture.

After starting in the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until these requirements are completed. Where permitted by law and supported by required training and certification, technicians may also provide additional patient services, including immunizations and point-of-care testing. Technicians who support immunizations must complete additional licensure and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements as applicable.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate response.
• Meet the role’s physical demands, including extended periods upright, mobility, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and communicating and receiving detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide compassionate patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• When supporting immunizations, obtain required immunizer status; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED