Pharmacy Technician

CVS Health•Harrison, OH

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and contribute to a caring, inclusive, and safe experience. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while communicating effectively with patients and colleagues. After starting the role, technicians must complete the company training program and satisfy state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Where allowed by law and supported by required training and certification, technicians may also provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, responding to and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, flexibility to meet scheduling and business needs, and the ability to work at other stores in the market when needed. The role involves extended periods upright and mobile, handling and scanning items, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as specified in the posting. The position is full-time, with 40 anticipated weekly hours. The posted typical pay range is $17.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements relating to age, education, and licensure or certification.
If state requirements do not establish a minimum age, be at least 16 years old.
If state requirements do not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe and satisfy applicable registration, licensing, and certification requirements.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate, switch tasks as needed, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands described, including extended periods of standing or mobility, reaching, repetitive finger use, stooping, close visual acuity, and lifting or exerting force up to the stated limits.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients at pick-up, drive-thru, and over the phone with empathy and personalized care; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond to feedback, and seek opportunities to develop clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, or staffing offsite clinics, where permitted and appropriately trained and certified.
Where permissible and qualified as a Technician Immunizer, complete additional licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist; monitor and report adverse reactions; collect, track, and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Provide friendly, attentive customer service; understand patient reactions and respond appropriately; communicate and listen effectively; use math to support prescription fulfillment; and choose appropriate responses to challenging interactions.
Perform physical tasks including remaining mobile and upright, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small details.
Perform additional tasks as directed by a supervisor or manager.