Pharmacy Technician

CVS Health•Lakewood, OH

3d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Depending on state law and required training or certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, immunizer duties include vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, collecting and documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Meet state-level licensure and national certification requirements applicable to the role.
Demonstrate attention and focus, including concentrating on tasks and pivoting between tasks to meet patient and business needs.
Demonstrate customer-service, teamwork, verbal and written communication, active-listening, mathematical reasoning, and problem-resolution abilities.
Meet the physical demands of the role, including mobility, extended standing, reaching, repetitive hand and finger motions, stooping, close visual acuity, and lifting or exerting force as described.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when permitted by law and supported by required training and certification.
Where permitted, complete additional immunizer licensing and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide friendly customer service, communicate effectively, use active listening, apply math to prescription-filling tasks, and select appropriate actions to resolve challenging interactions.
Perform the physical and communication functions of the role, including remaining upright and mobile for extended periods, handling and scanning items, reaching and stooping, repetitive finger movements, adjusting machines precisely, close visual work, lifting within stated limits, and accurately conveying and receiving spoken instructions.
Complete additional tasks as directed by a Supervisor or Manager.