Pharmacy Technician

CVS Health•Kansas City, MO

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, attentive service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively with colleagues and patients, and contribute to a safe, inclusive team culture. After starting the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law, training, and certification, Technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. This is a full-time position with 40 anticipated weekly hours and required availability that includes nights and weekends. The position is eligible for a benefits package, based on eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
Where state pharmacy rules do not specify a minimum age, be at least 16 years old.
Where state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-specific pharmacy technician licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Maintain attention and focus, concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork, identify ways to help people, respond appropriately to patients, and communicate effectively with patients and colleagues.
Use active listening and verbal and written communication skills.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days' supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet physical demands that include remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds; consistently move objects requiring negligible force.
Communicate spoken information and receive detailed oral instructions accurately.
Meet the stated scheduling availability requirements, including nights and weekends; every other weekend is required.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help Pharmacists manage and improve patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete immunizer licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions; report adverse events; collect and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.