PHARMACY/TECHNICIAN

The Kroger Co. • Troy, MI

19d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness by delivering services and experiences consistent with state and federal laws. The role contributes to a safe, clean, inclusive environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by handling inventory, preparing products, completing billing and dispensing workflows, answering and triaging calls, and assisting the pharmacist with responsibilities that do not require professional judgment. The position also requires compliance with applicable regulations, company policies, and HIPAA requirements, while providing support to customers including minors, individuals with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions of the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• Familiarity with EPRN.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, medication and supply control, and ordering.
• Maintain clean, organized workstations and customer waiting areas.
• Count, measure, and prepare products using company best practices.
• Complete billing procedures to support value for customers and the company.
• Answer the phone, triage calls, and respond to inquiries as appropriate.
• Follow guidelines for vendor coupons, cash shortages, and company shrink control.
• Operate the cash register and handle electronic fund transactions, cash, and checks according to company policies.
• Provide a strong customer experience while completing reception, data entry, adjudication, and product dispensing accurately and efficiently.
• Assist the pharmacist with responsibilities except those requiring the pharmacist’s professional judgment.
• Comply with HIPAA regulations and company privacy policies.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms and eligibility.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED