Pharmacy Technician

CVS Health • Dallas, TX

19d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring patient experience. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. They must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy; duties may be restricted until requirements are completed.

Depending on state law and training, Technicians may support additional patient health services such as immunizations, point-of-care testing, and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, licensure, and certification.
• If state pharmacy rules do not specify a minimum age, be at least 16 years old.
• If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the role.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
• Provide friendly customer service, understand patient reactions, and respond appropriately; work effectively as part of a team.
• Communicate verbally and in writing with patients and colleagues, and use active listening.
• Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet physical demands including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; handling objects with precision; stooping and bending; and close visual acuity for reading, transcription, computer use, and inspection of small items.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.
• Maintain regular and predictable attendance, including nights and weekends, and flexibility to work at other market locations as business needs require.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-through, and drop-off to support safe and accurate prescription fulfillment.
• Assist patients at pickup, drive-through, and over the phone with empathy and genuine care; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing, inclusive team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
• Where permitted and appropriately qualified, complete licensure and training to obtain Technician Immunizer status; prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform assigned additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED