Pharmacy Technician

CVS Health • Columbus, GA

5d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support operational and service excellence in retail pharmacies. They assist patients and customers as an initial point of contact and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patient service exceeds expectations. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive environment.

After starting the role, Technicians must complete the company training program and meet state-specific registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Depending on state law and required training or certification, Technicians may also provide patient health care services such as immunizations and point-of-care testing, and may staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
• Use verbal and written communication effectively and practice active listening.
• Use math to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Resolve challenging interactions by selecting an appropriate course of action.
• Meet the physical demands of the position, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, precision adjustments, stooping, and close visual work.
• Be able to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, support a safe and inclusive team dynamic, and travel voluntarily to other market stores for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
• When permitted, complete additional licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Concentrate on tasks, transition between tasks as needed, and confirm prescription information and label accuracy.
• Help patients in a friendly manner, recognize and respond appropriately to their reactions, and communicate effectively with patients and colleagues.
• Use active listening and mathematical reasoning to support prescription dispensing calculations.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED